Our Terms and Conditions
Orders
During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. It is your responsibility to ensure that all details provided are accurate and we will take no liability for failure to deliver goods due to incorrect details being provided.
• We accept payment by most major credit and debit cards and via Stripe and/or PayPal.
• By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
• Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
Delivery
We cannot be held responsible for incorrect addresses so please provide a full postcode and any instructions that will help the driver. Please provide an email and/or daytime phone number for yourselves and a telephone number for the recipient. Same-day orders must be ordered before 11o'clock otherwise delivery will be the next following working day.
If the recipient is out when we deliver, we will leave the gift with a neighbour if they are happy to take responsibility for it. If this cannot be done we may leave in a secure, dry place such as a porch, shed or garage. (please advise when ordering if there are any safe places where the item can be left should nobody be home).
If the gift cannot be left it will be returned to the shop for collection or re delivery. A card will always be left through the door to advise the recipient of where the flowers have been left. If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at the earliest convenience
Cancellation
Due to the speed in which our orders are processed, we can only accept cancellations up to 24 hours prior to the requested delivery date. Please contact us by calling the shop (see our contact details page)
Refunds
Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.
• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.
• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.
Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.
• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.
• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.
Returns
In the event that you are not satisfied with the Online Service any complaints should be addressed toour contact details listed on the website.
Disclaimer
Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
If you have any queries or concerns regarding any of our goods or services, please contact us prior to placing an order and we will be happy to assist
Workshop Terms & Conditions
Workshop Terms & Conditions
1. Booking & Payment
• All bookings are confirmed only upon receipt of full payment.
• Cancellations made at least 7 days before the workshop date will receive a full refund. Unfortunately, no refunds can be provided for cancellations within 7 days of the workshop.
2. Participation Requirements
• This workshop is for adults only, suitable for participants aged 16 and older.
• All materials and tools will be provided. However, we recommend bringing an apron, secateurs, or gardening gloves if desired, as these items will not be supplied.
• Please note: The workshop involves handling natural foliage, some of which may be sharp or contain sap, and using tools such as wires. Participants are advised to handle materials with care to avoid injury.
3. Food Allergies
• Festive nibbles and drinks will be provided. These may contain common allergens (e.g., nuts, dairy, gluten). If you have any food allergies or dietary restrictions, please inform us in advance. We are not liable for any allergic reactions that may result.
4. Liability & Safety
• Participants are responsible for handling materials and tools carefully. We are not liable for any injuries, allergic reactions, or accidents that may occur during the workshop.
• If you have known allergies to plants, foliage, or foods, please inform us in advance.
5. Wreath Collection
• Participants may take their wreaths home immediately following the workshop. Alternatively, arrangements can be made for wreath delivery, subject to availability and additional charges.
6. Changes & Cancellations
• We reserve the right to cancel or reschedule the workshop due to unforeseen circumstances (e.g., low attendance, weather). In the event of a cancellation, participants will be offered a full refund or the option to reschedule.
7. Photography & Media
• By participating, you consent to any photos taken during the workshop being used for promotional purposes. If you prefer not to be photographed, please inform us in advance.
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